The Omnichannel Support Platform Built for Every Business.
Unify conversations, ticketing, routing, automation, knowledge base, and reporting in one platform built to help businesses deliver faster, smarter, and more connected support at scale.
Support works better
when everything works together.
Support does not break because teams stop caring. It breaks when channels, tickets, follow-ups, and ownership are spread across too many tools, and customers begin to feel the disconnect long before teams can fix it.
Relay brings that experience back under control by giving teams one place to manage communication, coordination, self-service, and quality management so support feels faster, clearer, more premium, and more dependable as the business grows.
Built for teams that take support seriously.
Unified inbox, structured ticketing, intelligent routing, AI-powered assistance, and real-time co-browsing in one connected platform.
Unified Inbox
Bring chat, email, and messaging into one workspace connected to routing and case workflows.
Ticketing and Case Management
Turn conversations into structured ticket and case work with ownership, status, notes, and lifecycle visibility.
AI Copilot
Help teams move faster with suggested replies, sharper drafts, quality assurance support, feedback signals, and clearer next-step guidance.
Routing and Queues
Route work by team, language, priority, and queue rules without losing speed or control.
Voice-First Chat Experience
Let customers speak naturally with Relay through voice-led conversations, spoken responses, and preserved chat transcripts.
Co-Browsing
Guide customers through complex moments with co-browsing that makes support more direct, clear, and effective.
Turn support entry points into stronger conversations
Relay gives teams a stronger customer-facing support experience through website chat, a redesigned floating chatbot, voice-led interactions, pre-chat context, and smoother handoff into the full workspace when deeper support is needed.
Run support operations from anywhere.
Relay keeps teams connected wherever work happens, making it easier to stay responsive, aligned, and in control across every shift and handoff.
One Platform for Every Sector.
See how Relay adapts to different support models, customer journeys, and team structures.
Scale customer support with more control and less friction.
Keep onboarding, account issues, billing, and tickets in one platform so teams can respond with more structure as volume grows.
- Shared inbox with ticket and customer history
- Knowledge base for self-service deflection
- Performance reporting across response and resolution
Support That Works Across Your Stack
Relay connects with the systems behind everyday operations, helping teams keep support aligned with the tools they already trust.
Everything You Need to Know
A quick look at what Relay is, who it is built for, and how it fits into modern support operations.
Great support starts with the right investment.
Every plan gives your team the tools to deliver faster, more structured, and more connected support from day one.
Starter
Professional entry for teams unifying chat, email, and customer context.
- 1 Workspace, 5 Agents
- Unified Inbox (Web & Email)
- Basic Floating Chatbot
- Ticketing and Case Management
- Customer Profiles and Context
- Help Center and Knowledge Base
- Basic Performance Reporting
Pro
For high-growth teams scaling support with AI-first automation and intelligence.
Everything in Launch, plus:
- 5 Workspaces, 20 Agents
- Unlimited AI Copilot & Suggested Drafts
- Intelligent Routing and SLA Tracking
- Omnichannel Inbox (Social & Messaging)
- Voice-First Chat Experience
- Customizable AI Chatbot
- Remove Relay Branding
- Advanced Integration Ecosystem
Enterprise
For global organizations requiring advanced governance, security, and co-browsing.
Everything in Accelerate, plus:
- Unlimited Workspaces, 50+ Agents
- Co-Browsing & Direct Screen Support
- SSO, Role-Based Access, and Audit Logs
- Quality Assurance & Compliance Scoring
- Advanced AI Guardrails & Workflows
- Agent Training and Onboarding Modules
- Dedicated Account Success Manager
Customer Support & Investor Relations
Partner with us to shape the future of intelligent systems. Reach out for strategic collaboration opportunities and platform support.